![]() You can check the status on dashboard from My Apps. It will take few minutes for the app to get downloaded.Click on PUBLISH to confirm the installation. Select the Windows Device profiles/Groups on which you want to install the application.Click on Scalefusion Remote Support App for Windows and select PUBLISH Navigate to Application Management > Scalefusion Apps.Please follow the steps below to install: The app acts as a primary entity which authenticates user’s device and Remote Cast & Control Session. The first step to use Remote Cast & Control on Windows devices is to install & setup the Remote Support app. Setup Step 1: Install & Setup Remote Support app View the current status of Remote session, logs, sync settings, and more.Once started, Admins can take the control of user's device.Initiate Remote Session from Dashboard.Install Remote Support app available on Scalefusion Dashboard on the device.Latest version of Remote Support app for Windows should be installed on devices.The device should be enrolled with Scalefusion.Supported Architectures: 32-bit, 64-bit.Windows OS: Windows 10 with minimum version 1809 or above, or Windows 11 should be installed on User’s Device.Remote Keyboard and Mouse Control: Take control of end user's keyboard and mouse, remotely.User Consent: With this setting enabled, get user's consent before starting a remote cast session, else the session starts directly.Lock/Unlock Screen: Admins can lock a device screen, and then unlock it again, remotely.Respond to UAC Prompts: View and respond to UAC prompts which appear on Secure Desktop.Switch Users: Admins can switch user accounts without having to disconnect from the session.Control Login Screen: Take remote control directly from Windows logon screen without any end user assistance.Unattended Remote Access: IT Admins can quickly and instantly set up a remote access session with devices located anywhere in the world without an end user present with the host device.Furthermore with Scalefusion's ITSM integrations, IT Admins can log a ticket for further debugging or escalation with the recorded videos and/or screenshots taken during the troubleshooting session.Īs a result, Remote Cast & Control feature offers a number of benefits. The feature allows an IT Admin to remotely view and control the end user's device either in an unattended mode or driven by user consent, thereby allowing to resolve the IT issues with the device in a quick and efficient manner. Scalefusion supports remote device troubleshooting on its managed Windows devices, through its Remote Cast and Control feature. Step 1: Install & Setup Remote Support app.The setting which we need to enable is found in the Endpoint Protection profile. Configure the Endpoint Protection profile Let`s have a look where we find this setting in Intune and how the remote support is provided using Quick Assist on Windows 10. There is a workaround for this via a Microsoft Intune Configuration Profile setting: Route elevation prompts to user`s interactive desktop.īy enabling this setting on the Windows 10 devices, during a remote assistance session, the UAC prompt is shown to the remote assistant, which allows the remote assistant to enter his credentials. This doesn`t allow the remote assistant to provide his administrator credentials. The User Account Control (UAC) prompt isn`t shown to the (remote assistant) IT helpdesk user by default, but to the end-user. But as soon as we need to provide a fix which requires administrator rights, things get more complicated as a lot of end-users are standard users without admin rights on their local device. ![]() Having a quick view on the users desktop can be easily done with tools like Microsoft Teams, TeamViewer or the build-in Windows 10 tool Quick Assist. ![]() In these days most people are working from home and offering remote assistance to the end-users might be challenging under certain circumstances, even on Windows 10 devices.
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